Cleared up

After a woman told us her drinking water was discoloured and she feared it was unsafe to drink, we contacted her municipality and the Ontario Clean Water Agency, which runs its water system. We were told the water was safe, but discoloured because of a new chemical treatment method. The agency said it addressed the matter by changing the chemicals, and worked with the municipality to try a new filtration system while it pursues longer-term improvements. Municipal officials agreed to explain the situation to residents on an upcoming water bill, and the woman told us her water quality had improved.

Read about how we helped other people in our Selected cases.